Privacy Policy

Who we are

Pesthelp Pest Control Services (ABN 12 215 130 835) provides pest control services across Sydney and the Northern Rivers, NSW. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you contact us or request a quote — by phone, form or email — we collect the details you provide: your name, phone number, email address, suburb or property address, and information about your pest problem.

When you browse this website, standard technical information is collected automatically through cookies and similar technologies: pages visited, approximate location, device and browser type, and how you found us (for example, via a Google search or advertisement).

How we use your information

We use your contact details to respond to your enquiry, provide quotes, schedule and perform services, send service documentation (such as treatment records or receipts), and follow up on work we've done.

We use website analytics and advertising data to understand how people find us and to improve our website and advertising. This includes Google Analytics and Google Ads conversion tracking, operated through Google Tag Manager.

We do not sell your personal information, and we do not share it with third parties except the service providers described below.

Cookies and advertising

This website uses cookies for analytics and advertising measurement. If you arrived via a Google advertisement, a cookie may record that your enquiry resulted from that ad. You can disable cookies in your browser settings; the website will still work.

Who we share it with

Limited service providers help us operate: our website hosting provider, our email delivery provider (which transmits enquiry form submissions to us), and Google (analytics and advertising measurement, as above). Each receives only what is needed to perform its function.

We may disclose information where required by law.

Storage and security

Enquiry details are delivered to our business email and stored in our business systems. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we retain it only as long as needed for the purposes above and our record-keeping obligations.

Access, correction and complaints

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we have no obligation to retain it. To do so — or to raise any privacy concern — contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact

Pesthelp Pest Control Services — phone 1300 737 800 or email enquiries@pesthelp.com.au.